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7860 North McDonough Street
Jonesboro, Georgia 30236-2435
Phone:  770-473-2835

Frequently Asked Questions Regarding School Bus Transportation

Clayton County Public Schools Transportation Supervisors receive as many as 100 phone calls daily. Here is a list of FREQUENTLY ASKED QUESTIONS to assist you with answers to the most commonly asked questions. If your question is not answered here, please do not hesitate to phone 770-473-2835. Shelia Byrom, a veteran driver, is our receptionist and will direct your concern to the appropriate party.

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Why is my child's bus late?

Weather, traffic, driver absenteeism, maintenance difficulties, and unforeseen incidents are responsible for delays in the arrival of school buses in the morning and afternoon.

  • Sometimes the bus routes must be doubled out or run as a second load to or from the school due to the regular driver being absent.

  • Traffic in the metro-Atlanta area is increasingly complex.

  • Drivers check buses before their routes and sometimes find mechanical problems that can cause delays and require driving another bus for that day. This can cause the bus to be unpunctual.

Please know that we are doing everything humanly possible to have all buses running on schedule everyday. In the even that your bus does not arrive as scheduled, please allow ten to thirty minutes before calling the Transportation office or the school.

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Why did you suspend my child from riding the bus?

Behavioral expectations on the school bus are much like those in the classroom. Then, factor in the mobility of that "classroom" and traffic, added noise and the size of the "classroom" and you have a potential catastrophe if there are not clear expectations and enforcement. The behavioral expectations on the bus revolve around the individual rights of every person on the bus, including the driver and the collective rights of students and driver as it pertains to SAFETY. Anything that jeopardizes the safety of individuals on the bus is viewed as serious.

Most drivers have Bus rules or Expectations posted on the bus. When there is an infraction, a referral is turned into the school administrators, who are responsible for contacting the student and parent to solve the lack of compliance with bus expectations. The school administrator is solely responsible for consequences based on the incident as described by the driver and student. All buses have video cameras, which are used to verify incidents. Our goal is never to deny any student transportation to and from school, but we must maintain safety for all students.

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Why can't you come further into my sub-division?

School buses come in various sizes ranging from 25 to 36 feet long, 20,000-26,000 pounds, 12-13 feet high and 6-9 feet wide. The length is what limits the school bus to be maneuvered in cul-de-sacs and tight places. Smaller buses can turn in a shorter radius, while longer buses cannot maneuver the same circle without backing the bus, which is avoided in routing if possible. Residents sometimes park trucks, boats, and trailers on the streets. Children leave their bicycles, skateboards, and basketball backboards on the streets. Although our drivers are trained to be able to parallel park their buses, some sub-divisions are not designed with school bus transportation in mind. Please know that we will design school bus routes to be safe and convenient to the majority of students within the limits of time and physics.

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Why does my child have a seat assignment?

Seat assignments are a positive way for the ride to be consistent and safe. It is also our policy for elementary and middle school students to be assigned to a specific seat. This aids the driver with discipline and learning each student's name at the beginning of the school year. We trust our drivers to let us know when this policy is no longer effective.

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Why can't my child get off wherever they want in the afternoon?

To avoid multiple problems, the driver requires a note, signed by the parent and school administrator to alter the destination of students. This allows the drivers to focus on driving and safety instead of having to decide whether the student should be allowed to change their routine and get off with a friend or ride to an entirely different neighborhood. This should be the decision of the parent. The driver has no other way to verify that the parent has made this decision. This policy avoids confusion and the chance of students getting lost or running away.

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How do you decide when it is too dangerous for school buses to transport students to school due to inclement weather? Who decides? How is the public notified?

The Superintendent of schools is responsible for the final decision to close schools due to inclement weather. The decision is made after administrative staff report from various positions in the county regarding road conditions. Other factors considered are school facility information (heat, water, power), school parking lost conditions, temperature and wind chill, snow and ice buildup on main and secondary roads and weather forecasts and predictions. A decision will be made and the public will be notified by 6 AM. The following media sites will carry that information to the public:

Radio Stations Television Stations
WSB 750 AM WSB-TV Channel 2
WFOX 97.1 FM WAGA-TV Channel 5
WGST 105.7 FM WXIA-TV Channel 11
WKHX 101.5 FM WGNX-TV Channel 46
WYAY or WYAI 106.7 FM  
STAR94 94.1 FM  
WAZX 1550 AM  
WFTD 1080 AM  

If the schools close during the day, the students will be sent home on their regular bus or daycare van unless other directions are on file at the student's school. IT WILL BE IMPOSSIBLE TO ACCEPT PHONED IN DIRECTIONS THAT DAY UNDER THESE CIRCUMSTANCES. Please give your child's school written instructions regarding inclement weather transportation ASAP.

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Why are there only 30 students riding some buses and my child's bus is crowded?

Decisions regarding each bus route are made by careful planning based on information from the school registration, previous similar routes, and Department of Transportation data. Most routes are fixed during the summer months and changes are made after the first two weeks of school, if not sooner. The more current information we are given, the better decisions regarding specific routes we can make. Distance from school, nunber of buses and drivers, and grouping of students and neighborhoods are factors considered also. Sometimes it is just not possible to have the exact number students on every run. State and National guidelines allow for up to 20% over capacity seating. Our guidelins are as follows:

Our Passenger Seating Guidelines
Bus Capacity  Grades K-6 Grades 7-8 Grades 9-12
66 66 49 44
72 71 52 47
84 84 62 56

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What is severe clause?

Severe Clause means that when a discipline infraction occurs under the policy, the student is subject to immediate referral to the principal with NO exceptions. Specific severe clause infractions, which include drug, weapons, alcohol, tobacco, and bullying  are listed in the Clayton County School District policy manual. This information is also available in local school handbooks, student folders, and the district web site at

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How can I become a school bus driver?

We are always looking for good candidates to train to become school bus drivers. New Bus Drivers' Classes are held periodically throughout the School Year and summer. If you would like to become a valued member of an Elite Fleet of Drivers, applications are available online at

Once you see the Clayton County Public Schools Application Login, either create a new account or sign in and complete and application for CLASSIFIED POSITIONS.

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How can I receive transportation for my special needs child?

A committee of people already involved in a student's education determines transportation needs. After it has been determined that the student would benefit from being transported apart from the mainstreamed students, the teacher will complete and send a special needs transportation request to our office for processing.

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How long does it take to set up transportation for my special needs child?

Five(5) days are needed to obtain all emergency information, process routing information, contact drivers and communicate with parents and other professionals involved.

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What is the average time length of the ride for special needs students?

Our goal, for students within the Clayton County district, is no more than one hour.

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Why can’t last minute changes be granted?

SAFETY is our main goal and concern. Changes may be granted for consistent schedules within the child’s regular route.

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Can I reach someone in the Transportation Department before 8 AM?

Yes. Our Dispatcher is available from 6 AM to 9:30 AM and 12:30 PM to 5 PM by phone at 770-473-2835 or 770-472-7692 for the Jonesboro Location or 770-472-7699 for the Garden Walk Location.

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