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  • 1380 Arnold Street, Jonesboro, GA 30236
  • Phone: 770-473-2772 | Fax: 770-473-6175
2019 Technology Summer Repair Process

 

In an effort to better support our teachers during the summer break, the Department of Technology will offer 3 types of support between the dates of 5/31/2019 – 7/29/2019.  This support to be offered on district scheduled work days will include;  remote support, walk-in service, and scheduled on-site visits. Descriptions and instructions for each are below.

Remote Support - Between the hours of 8 a.m. – 4 p.m., CCPS teachers can call the Support Center at 770-473-2772 to have a technician attempt to repair your laptop remotely. There is no need for you to submit a ticket. It will be created over the phone by the technician. If the Support Center is unable to assist remotely, you will need to schedule an “on-site visit” or use our “walk-in service” to have your laptop repaired.

 Walk-In Service – Between the hours of 8 a.m. – 4 p.m., you can bring your laptop to the Department of Technology (1380 Arnold Street, Jonesboro, GA) for service and use the side entry door when you arrive.  The door will be identified as the “Summer Repair Entrance”. There is no need for you to submit a ticket, it will be created by the technician when you arrive. Our technicians will troubleshoot the issue and give you an estimated time to complete the repair. You can determine if you will wait while the repair is being performed or pick up the laptop at a later time. All laptops will need to be picked up within 2 days of repair.

 Scheduled On-Site – You can submit a ticket requesting to schedule an appointment with a technician at your school. A valid phone number must be listed on the ticket. A technician will call to schedule your appointment. Your appointment day/time will then be listed on the ticket. Our technicians will make 3 attempts to contact you to create an appointment. Your request for on-site repair will remain open for 2 days. If an appointment has not been scheduled during that 2-day window, the ticket will be closed.

 This does not affect Administrative locations who will need to continue to enter a Technology ticket for support.