Charter School Complaints
To address complaints about Clayton County Public Schools (CCPS) charter schools, parents and community members can follow a multi-step process, starting with the school's leadership and potentially escalating to the district’s Office of Charter School or even the Clayton County Board of Education. For assistance or questions, please contact the Dr. Chantara Rumph-Carter, Director of Charter Schools at chantara.rumph-carter@clayton.k12.ga.us.
Here's a more detailed breakdown of the complaint process:
1. Direct Communication with the School:
Start by addressing concerns directly with the school principal or relevant staff members.
If the issue remains unresolved, contact the CEO/school's governing board.
2. CCPS Office of Charter Schools
If the issue persists, contact the CCPS Office of Charter Schools at ccps_charters@clayton.k12.ga.us.
They will gather information about the complaint, direct you to work with the school, and potentially investigate if the concern involves health, safety, or potential legal violations.
3. Clayton County Board of Education(CCBOE):
If dissatisfied with the outcome of the previous steps, you can file a formal grievance or appeal with the Clayton County Board of Education. CCPS has a specific policy and process for student complaints and grievances outlined in the Board Policy Manual.
4. Internal Compliance/Ethics and Compliance Hotline:
For reporting fraud, waste, abuse, or other unethical activities, CCPS offers a 24-hour tip email fraudcomplaints@clayton.k12.ga.us and information via the website. Reports can be made anonymously and are treated confidentially.
5. Student Code of Conduct:
CCPS has a Student Code of Conduct that outlines student expectations and rights, including the right to express concerns and appeal disciplinary actions, CCPS website.
6. Bullying and Harassment Reporting:
CCPS takes reports of bullying and retaliation seriously, CCPS website and mobile app https://www.clayton.k12.ga.us/departments/safety-and-security/safe-school-initiative-tip-line
Reports can be made orally or in writing using the Bullying Reporting Form, which is available at the school and on the CCPS website and mobile app.
7. Nondiscrimination Statement:
CCPS has a nondiscrimination statement that outlines their commitment to fair treatment and respect for all individuals.
If you believe you have been subjected to discrimination or harassment, you can contact the
Damaris Garrett, Chief of Equity and Compliance for the Clayton County School System, via email damaris.garrett@clayton.k12.ga.us or by telephone at 770-473-2700, ext. 700155.
Fraud, Waste or Abuse
The Clayton County Public Schools is committed to the elimination of fraud, waste, abuse, or corruption. To that end, the District is committed to the identification of exposures to fraud and misconduct in the everyday operations of the school systems and the effective reduction or eradication of those identified exposures. CCPS Board policy DIE – Fraud Prevention outlines the district’s focus and commitment to the reduction and possible eradication of incidences of fraud and misconduct.
Any individual who desires to bring forth an allegation alleging a violation regarding this policy should report the concern to the Division of Equity and Compliance in writing. They may also submit complaints via e-mail fraudcomplaints@clayton.k12.ga.us.
Upon submission of your request, a confirmation receipt will be sent to the email address provided in the request. If you do not receive a confirmation, please resubmit your request or contact us.
Should you have further questions, please contact Damaris Garrett, Chief of Equity and Compliance for the Clayton County School System, via email damaris.garrett@clayton.k12.ga.us or by telephone at 770-473-2700, ext. 700155.